Renting for a small business is a different rental experience for a large company. Roles tend to be less defined in a small business and almost every job involves meaningful interaction with customers.
For these and other reasons, the questions you need to ask a candidate before hiring for your small business are different than what you should ask yourself if you work for a large company. And the stakes are also higher because a single rent in a small business has much more impact on a business than a single rent on a large business.
In this sense, here are the five interview questions a small business should ask an applicant before hiring them.
1. Why do you like this industry?
A large company can hire someone who is not crazy, passionate about the industry in which they work, and who can still work for both parties. This may not be ideal, but if the employee is good and professional, both parties can benefit.
This is just not the case for a small business. Working in a small business often means that you use your personal contacts, that you take on more tasks, and that you feel more responsible. If a person does not have a passion for the industry in which they work, it will not work.
This interview question is only part of the question of whether the person is really passionate about the role. They should also have professional experience or be interested in this industry, even if they are a relatively inexperienced candidate and they have done things during their free time for little or no pay.
2. How will you offer our customers an excellent experience?
In a large organization, there are many roles without interaction or with very limited interaction with the company’s customers. For a small business, no matter who is hired, it probably needs to provide customer service.
In addition, for a small business, the customer experience is paramount because their main form of marketing is often word of mouth. Thus, a person must be willing to provide excellent service to his clients, regardless of his role.
3. When is the last time that you are solely responsible for the success or failure of a project?
Working for a big company is often difficult to blame and blame. Most projects are varied and most decisions are made within the committee.
For a small business, the opposite is true. In general, a person receives a project and is directly responsible for its success or failure. It does not mean they do not get help, but there is a greater sense of belonging.
This question is intended to reveal what type of person is the candidate – someone who takes responsibility and leadership or someone who runs away from it. The hope is that the candidate has several examples to choose from, and he is fully responsible for all the errors associated with these projects.
4. Tell me about the last time you had to learn a new skill to complete a project.
One of the biggest differences between working for a big business and working for a small business is that in a small business, jobs are much less specialized. For a large company, a person usually has an important task or responsibility to perform.
For a small business, only one employee can be responsible for all marketing, with the support of the sales team and (as mentioned in the second question) a customer service. And strategies can change overnight in a small business, so even the same role can suddenly have very different tasks.
Therefore, you must look for agile minds capable of mastering a series of challenges rather than having the comfort of a similar daily task. And an agile person should have examples of quickly acquiring new skills to get things done.
5. Bring the person to lunch after the interview to see if you can see them working with this person every day.
Running a small business can be stressful when you try to succeed, but your resources are limited. In addition, if you run a small business, this tends to be in your head all the time.
That’s why you need people with whom you work well with whom you can get along. Everyone who hires you will soon be one of your partners and will take up a big professional challenge together.
If you do not get along well with the person, it will not work.
So, take a candidate for lunch after the interview and see if the person is like someone with whom you can establish a solid working relationship. I hope the answer is yes, but if not, it is probably better for both parties to separate.